Privacy Policy m9play

Scope and Application

This Privacy Policy is established by m9play and applies to all individuals who access the m9play.org website, register an account, make a deposit, carry out betting activities or contact our support team. By registering or using any m9play service, you give informed consent to the collection and processing of your personal information in accordance with the terms of this policy.

m9play operates under international licensing and complies with data protection legal requirements set by our regulatory body. Any privacy-related disputes will be handled in accordance with the internal complaints procedure stated in the final section of this policy.

Information We Collect

m9play collects various categories of information depending on the type of interaction you have with our platform:

Personal Identification Information

• Full name as shown on official identity documents (MyKad or equivalent)
• Date of birth for the purpose of verifying age of 21 and above
• Identity card number (MyKad) or passport number
• Current residential address
• Active mobile phone number
• Valid and active email address

Financial Information

• E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay) for transaction processing purposes
• Bank account information for withdrawal processing via DuitNow or FPX Online Banking
• Deposit and withdrawal history in your m9play account
• Cryptocurrency transaction records (USDT, BTC, ETH) where applicable

Platform Usage Information

• Game and betting activity history
• IP address and information about the device used
• Login session data including time and duration
• Game preferences and navigation behaviour within the platform

Purpose of Using Information

Personal information collected by m9play is used solely for the following purposes:

• Identity and age verification of players during the account registration process
• Secure processing of minimum RM20 deposits and minimum RM50 withdrawals
• Compliance with Know Your Customer (KYC) requirements under our international licensing
• Prevention of fraud, money laundering and other unlawful activities
• Providing 24/7 customer support via live chat and email
• Sending account-related information such as transaction confirmations and security notices
• Improving the platform experience based on usage patterns
• Compliance with court orders or requests from legally authorised authorities

m9play will not use your information for any third-party marketing purposes without your explicit consent. Promotional communications from m9play itself can be stopped at any time by contacting our customer support.

Disclosure to Third Parties

m9play does not sell or rent players' personal information to any third party for commercial purposes. However, in the following limited situations, information may be shared:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with licensed e-wallet and banking service providers.
• Game Software Providers: Non-identifying game statistics are shared with licensed software providers for technical audit purposes.
• Regulatory Authorities: m9play will disclose information to licensing regulatory bodies or legal authorities when required by law or a valid court order.
• Fraud Prevention: Information may be shared with accredited identity verification companies or fraud prevention agencies to protect our platform and players.

Cookies and Tracking Technologies

The m9play website uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide a better experience for players. The types of cookies used include:

• Essential Cookies: Required for login sessions, account security and basic website functionality. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous statistical data to understand usage patterns and continuously improve the platform.
• Functional Cookies: Remember your preferences such as your chosen language and display settings for ease of use on return visits.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect your account functionality on m9play.

Data Security Measures

m9play implements comprehensive technical and organisational security measures to protect players' personal information from unauthorised access, loss, destruction or accidental disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and m9play's servers
• Two-factor authentication (2FA) system available for enhanced account security
• Continuous monitoring of suspicious account activity
• Strict internal access controls — only authorised staff may access player data
• Periodic security audits by independent and accredited third parties
• Encrypted data backups stored at separate secure locations

Data Retention Period

m9play retains players' personal information for as long as necessary to fulfil the collection purposes stated in this policy, or for as long as required by law and our international licensing obligations.

Generally, active account records are kept for the duration of the business relationship. Closed or inactive account records are kept for the period required by our regulatory obligations after closure, primarily for financial audit purposes and anti-money laundering legal compliance. Once the mandatory retention period ends, data will be securely deleted or anonymised.

Cross-Border Data Transfers

As m9play operates under an international licence, player data may be processed or stored on servers located outside Malaysia. In all such cases, m9play ensures that adequate and equivalent protections are in place through binding data transfer agreements, compliance with recognised international security standards, and ongoing technical security controls.

Such data transfers only occur when necessary for service delivery and are never carried out for purposes that conflict with the interests and privacy rights of players.